"Big E Bullshit"

I am getting damned tired of turning on my TV and computer only to find out there is another problem with my video and internet reception! I got up early this morning to do some work and catch up on emails only to find both devices blankly staring back at me with these vague "You will not be entertained or get any online stuff done for an indefinite amount of time" messages.

I live in a fairly new building complex and I know from my past technical experience that the network here is a state-of-the-art fiber optic system capable of wonderful things. Why the provider, "Big E", can't keep it operating is beyond me. I suspect a weakness in the human factor is to blame. The infrastucture is there but not enough skill, knowledge or planning to make it work reliably.

I literally spent hours on the telephone trying to work things out with sometimes ill-mannered, cryptic help desk personnel and have had many visits by technicians. One time a tech guy called when I was in the shower and because I failed to answer the phone right away he left and cancelled my service request. I couldn't get another appointment until 4 days later. They come, do some things to make it work and it ultimately fails later.

The services are not cheap either. There is no competition for my business. The UAE has some of the highest communication rates in the world. Back home there would be 3 or 4 providers vying for my money, I had a choice, Here, take it or leave it. For the amount I pay I expect much better service.

I cringe whenever I fire up the laptop or turn on the television as I anticipate yet another problem. With the monopoly here I can't expect it to get better as they have no incentive to improve. I am stuck and it seems I have to deal with it. Such a waste of my time and theirs..

So here I sit after yet another unproductive, tedious help desk call awaiting a field technician to contact me. Apparently its a hardware failure, seems to be not enough LEDs are lit up on my fiber optic modem. I have a 12 hour graveyard night shift later today and I'll bet the tech's call will come right in the middle of my afternoon snooze. Past experience almost guarantees it.

Nothing is easy! Dammit! I pay enough for online access and I expect it to be reliable. Did I mention the internet is censored here too?